A Leadership Experiment – The Little Things Matter

by | Oct 7, 2019 | Church Planting, Church Revitalization

In making the first impression, the little things matter.

When a visitor shows up on one of our church campuses for the first time, the little things matter.

When a parent decides to trust us with the care of their children, the little things matter. In the way we follow up with guests,  the little things matter.

Most leaders and pastors believe this, but we often don’t pay attention to the little things. As a pastor, over the years, even as a very non-detailed, extremely big-picture person, I started to notice the little things.

In one of the first churches where I served as pastor, I felt I needed more buy-in from them in helping to lead the church. They were a great group of people who were passionate about reaching the lost, but they had begun to neglect some of the little things to keep a church operating. I wanted to encourage them to be more observant about what needed to be done.

I conducted an experiment.

I placed a Sunday bulletin on the floor of the men’s bathroom right in front of the urinal. You couldn’t “go” without stepping on it or over it.

It stayed there through two Sundays, and no one picked it up or threw it away. At the following Wednesday night leadership meeting, I brought the bulletin with me. I asked, “Does anyone recognize this?” (It was before I was a big a germaphobe as I am today.) Apparently, by the look on some faces, most of the men had seen it previously.

I wasn’t trying to be cruel, but it was a tangible reminder to them about making a first impression – the little things matter – and, more importantly, each leader plays a role in this. We were a small church. We didn’t have a custodial staff for the building we rented. We were the custodial staff. If the bulletin was to be picked up, one of us needed to do it.

They instantly recognized every man visiting our church in the last couple of weeks had probably seen the bulletin on the floor of the men’s room. We only had one urinal – and we had very good coffee. Although it was a minor thing, just a bulletin on the floor, it had the potential to leave a more considerable impression. Imagine if the same visitor returned the next week to find the same bulletin still on the floor. (Of course, in a church plant, by the second week you may be plugged in enough to be picking bulletins off the bathroom floor.)

I’m not saying it was brilliant. It may not even have been nice. But the experiment made some impact. 

From this point, some of the men became more observant about the little things which needed attention. They started to take ownership in their roles as church leaders. I felt I had more participation in leading the church.

The point of this post is we must find ways to illustrate the importance of this principle – Little things matter.

By the way, I have always been curious if this same experiment would have worked in the women’s bathroom, or would someone have picked it up?

Pastor, feel free to try this experiment at your church. Or not, but little things do matter.

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Ron Edmondson

I am CEO of Leadership Network. I was previously pastor at Immanuel Baptist Church, a church leader and the planter of two churches. I am passionate about planting churches but also helping established churches thrive. I love assisting pastors and those in ministry think through leadership, strategy, and life. My specialty is organizational leadership, so in addition to my role as a pastor, as I have time, I consult with church and ministry leaders. I have more than 35 years of leadership experience, mostly as a self-employed business owner, and have been in full-time ministry for over 15 years. I have successfully led the restart of one church and the planting of two churches, and now we are seeing God’s hand tremendously in church revitalization. I have a seminary masters and a master’s in organizational leadership. I also once helped lead (as an elected official) a mid-sized city, where I served as Vice Mayor and Finance Chair. The greatest times for me are with my wife Cheryl and our amazing adult sons, Jeremy, his wife Mary, and our youngest son Nate. Over 20 years ago, I founded a non-profit ministry called Mustard Seed Ministry, which provides devotional resources, conducts family, marriage, and parenting, and church leadership seminars. My INTJ personality on the Myers-Briggs indicator means I have big ideas, I love creative and critical thinking and I love to see progress. I am usually around people but crave downtime. For years I was usually training for either a half or full marathon. Running was my most productive thinking time. Knee problems in recent years have caused me to stop running, but I’m committed to finding the time I need to fuel my mind, body, and spirit. I write several times weekly on leadership, church, and family. To sign up for my blog on a reader or by email, click HERE. I do interact with my readers, so feel free to contact me. You can email me at ron.edmondson@gmail.com.I am also on Google+ at http://www.gplus.to/ronedmondson, Twitter at www.twitter.com/ronedmondson and Facebook at www.facebook.com/ronaedmondson. My devotional site is www.mustardseedministry.com